A woman lodged a complaint with the then HREOC now the AHRC against the University of Sydney. The woman had enrolled in a University fitness program that had been advertised as being held in a purpose-built gymnasium and providing exercise rehabilitation for people with spinal chord, brain or orthopaedic injuries from car accidents (the woman sustained spinal injury as a result of a car accident and uses a wheelchair).

The basis of the complaint was that the venue had no accessible toilet and change room facilities for people with physical disabilities.

The University agreed that there was no accessible toilet/change room facilities in or immediately near the gymnasium, and initially advised that it was not possible to install such a facility. They advised that an accessible toilet/change room facility was located in a nearby building that could be reached from the gymnasium by a pathway (that was unroofed). The University further advised that there would be accessible toilet/change room facilities in another nearby building that was proposed to be constructed.

Following conciliation conferences and a site visit, the University advised the Commission that a new accessible facility would after all be installed within the gymnasium building, and immediately. The University agreed to allow the complainant to view the completed modifications.