A woman lodged a complaint against a state rail authority alleging lack of accessible toilets on stations throughout the state.

The rail authority advised that it had already adopted a strategy to make stations accessible by the year 2020 in accordance with the proposed national transport standards. It further advised that the station nearest the Complainant's home, a main transit station, was scheduled for imminent conversion, although this did not include provision of an accessible toilet. The woman proposed the installation of portable toilets as an interim step but this was rejected as impracticable for various reasons including problems of waste removal and security.

The rail authority subsequently agreed to build a permanent accessible toilet within the station which has since been completed. The then HREOC now the AHRC reports that the Complainant is satisfied with the outcome.