Two complaints were lodged with the then HREOC now the AHRC on behalf of a person who used a wheelchair and their two companions. It was alleged that hotel staff demanded that they move from where they were sitting and that hey were provided with less favourable treatment because of the disability of one of the group.

The complaint was referred for a Commission hearing but prior to the hearing the parties reached a settlement after a further conciliation conference with the Commission. The Hotel agreed to pay compensation, to write a letter of apology to each complainant, and to submit an article on disability discrimination to Hotel's relevant industry journal.