A woman who uses a wheelchair and swims at a major aquatic centre, complained that she could not shower afterwards before going to work, because (although there are accessible toilets) there were no accessible showers. The Commission assisted with negotiations about an accessible shower and, following this, alterations (including new fittings, floor re-grading and lowered grab-rails) have been completed.

The then HREOC now the AHRC reports that it has been told many people with a disability, as well as the complainant, are now using the centre and the accessible shower.