A motel guest lodged a complaint with the then HREOC now the AHRC against a Motel. He alleged that when he visited the motel it did not have suitable access and accommodation facilities for people who use wheelchairs despite being advertised in the NRMA Accommodation Directory as providing those services.

At a conciliation conference the Motel confirmed that, following discussions with an architect and trades people, alterations would be made to the motel rooms including the provision of shower chairs, adjustable body sprays in shower recesses, and accessible power points.

The Motel agreed that all motel and conference room staff would be properly instructed, by a local disability group, in assisting persons in wheelchairs and in the use of wheelchairs with foot extensions. It also agreed to ensure that guests using wheelchairs are provided with assistance and that they are made aware of the availability of this assistance.